Feedback Billing Questions Medical Privacy		Our Customers Customer satsifaction is very important to us. If you have a Customer Service issue, please call the following number and leave a message: 512.802.0000. A Disrict Commander will return your call, usually within 15 minutes. Your feedback is also very important to us! If you would like to leave feedback about an interaction you have had with Austin-Travis County EMS, please complete follow the link below. If this is a time-sensitive customer service request, please use the phone number listed above. Customer Feedback Form